If you’re not absolutely delighted with a SILKNY purchase, you can submit a request to return within 14 days of the delivery date by the following steps below:
NOTE: All items must be unworn with original tags attached and all return packages must be sent back within 7 days of Your Return Request.
- Log into your SILKNY account, go to “My Orders” and click on your order number.
- Click on the “Details/Return” button and select the product(s) that you would like to return.
- Type in the reason for your return and click the “Make a Return” button.
- Once your return request is received, you will receive via email a Return Notification
- Your return package can be dropped off at an authorized UPS Shipping Center or you can call UPS to schedule a pick up at your home or office. Visit www.ups.com to find the nearest UPS authorized drop off location. To contact UPS by phone, call 1-800-PICK-UPS (1-800-742-5877). For choosing SF Express for delivery, you need to pay the shipping charge.
- You will receive an email when your return has been received and your refund is being processed.
For a different size, color, or item, follow the return procedure above, and then place a new order through our website.