Emails about your order

Once your order is placed, we will update you with:

Order confirmation

This email confirms that we have received your order and includes your order number. Keep this email for your records

Shipment confirmation

This email confirms that your order has shipped and typically contains carrier tracking information. If you have chosen to ship to multiple shipping addresses or if your order contains certain items, you may receive multiple shipment confirmation emails depending on when each shipment leaves our distribution center.

Important notices about your order

There are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification). Should you receive a notice like this, please call a customer care specialist at…. immediately so that we may assist you.

Pre-Order Updates

If you have placed a pre-order for an item, we will notify you should the expected shipping day change, or if the item does not come into stock in a reasonable amount of time.

Once your order is placed, we will update you with:
Pick-up orders

The following emails may be sent for pick-up orders:
Pick up ready notification
Pick up reminder
Pick up confirmation
Pick up order cancellation